On Thursday, May 20th at 8:00am at Sage North America’s annual partner conference, Insights, I will be presenting a session entitled Creating a Partner=based Service Level Agreement (GEN58).

This session will be dedicated to the possibility that we can create high quality service level agreements with our current customers. Creating such agreements is hard work and not for all partners, as it requires us to think differently than we have in the past about the nature of our relationship with our customers. You are hereby invited to open a dialogue on a new model for servicing your customers.

For those of you who plan on attending the session, please comment below with any thoughts or questions that you would especially like me to address during our time together.