On Tuesday, May 18th at 3:15pm at Sage North America’s annual partner conference, Insights, I will be co-presenting a session with Apryl Hanson of Blytheco entitled Enhancing Your Customers Experience (GEN54).

This session will be dedicated to the possibility that we can create deep, meaningful experiences for customers. Creating such experiences is hard work and not for everyone. It requires us to think differently than we have in the past. We are the ones who must change, not our customers. You are hereby invited by myself and Apryl to open a dialogue on a new model for building customer experiences.

For those of you who plan on attending the session, please comment below with any thoughts or questions that you would especially like me to address during our time together.